1. Creating a welcoming atmosphere
Maintaining a pleasant, friendly, and helpful atmosphere is essential to providing excellent customer service over the long term. The atmosphere we're generating isn't for our consumers alone. We can connect with them on a deeper level and serve them with our whole selves if we all work in a setting where we can thrive. To paraphrase Benjamin Franklin: "Customers will never love a company until the employees love it first."Famous Speaker: Simon Sinek When workers and customers alike have a strong sense that they: Matter; Belong; and Can contribute, the workplace is more likely to be a good, supportive place. This encourages self-determination and holds team members responsible for their contributions to the whole.
2. Conducting productive introspective dialogue
We're the ones providing the customer service. As a result, we need to perform at our highest levels in order to satisfy our customers. To rephrase, our ability to provide excellent service to customers depends on how well we manage our internal dialogue (i.e., our thoughts and interpretations of events in our lives). Words are the building blocks of our thinking, and they are very potent and influential. They may break us, boost our spirits, or do both. Wars are started because of language; controversies arise because of language; diplomacy is born because of language; love, hatred, and confusion are all sparked by language; and customer service is made or broken by language.
3. meeting and exceeding expectations of customers
The brand (reputation) of a business and its ability to meet the demands of its clients are two important factors in setting realistic expectations. Customers' expectations and desires may be better met if we understand what drives them to purchase or consume. The '6 Cs' paradigm, developed by Anthony Robbins and drawing inspiration from Maslow's Pyramid, might help us delve further into these prerequisites. Everyone, regardless of their gender, age, colour, culture, etc., is motivated by the same six wants (or human essential needs), as outlined in the model. This is true in all aspect of our lives, from work to family to friendships to leisure activities. Every aspect of our lives has its own set of demands, but in order to feel whole, we need to have them all realised. The same is true of providing excellent customer service. The quality of our customer service depends on whether we can meet the "6 Cs" in a resourceful (high standard) or unresourceful (low standard) manner.
4. Developing a mutually satisfying relationship with our customers
When we connect with others, they are more likely to be receptive to what we have to say, interested in hearing what we have to say, enthusiastic about supporting our ideas, and eager to work with us. Business, after all, is just a collection of interpersonal ties. In honour of Lee Iacocca As a working definition, we may say that rapport is "a state of trust and responsiveness where your words become the other person's thoughts." Aside from the previously mentioned positive atmosphere, any initial reluctance may be addressed via mutual respect, accepting variety, awareness, acceptance, open and honest communication, and'speaking the other person's language. Indications of the success of our attempts to establish rapport and communicate may be found in the reactions we get. Changing our communication strategy may be necessary if we are having trouble being heard or if our message does not seem to be having an effect.