Who we are:
Sandralia Hotel is a luxury hotel located in the heart of the city. With a reputation for exceptional service and attention to detail, we strive to create a comfortable and enjoyable experience for all our guests. Our dedicated team is committed to ensuring your privacy and protecting your personal information throughout your stay with us.
are always welcome and can be directed to our customer service team. We value your trust and want to assure you that any information you provide to us will be handled with the utmost care and confidentiality. Rest assured that we do not sell or share your personal information with any third parties without your explicit consent. Thank you for choosing Sandralia Hotel, and we look forward to providing you with a memorable stay.
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Who do we share your data with?
Sandralia Hotel does not share your data with any third parties. We have strict privacy policies in place to protect your personal information and ensure its confidentiality. Rest assured that any information you provide to us is kept secure and used solely for the purpose of enhancing your experience with us. If you have any concerns about the security of your data, please feel free to reach out to our dedicated staff, who are more than happy to address any questions you may have.
How long do we retain your data?
Sandralia Hotel retains your data for as long as necessary to fulfil the purpose for which it was collected. This includes keeping records of your reservations, preferences, and any special requests you may have made. However, we do not retain your data for longer than is legally required or necessary. Once your data is no longer needed, it is securely deleted to ensure your privacy is maintained.
What rights do you have over your data?
What rights do you have over your data? As a valued customer, you have the right to access, rectify, or delete any personal information we hold about you. You also have the right to restrict or object to the processing of your data, as well as the right to data portability. If you wish to exercise any of these rights or have any concerns about the handling of your data, please don’t hesitate to contact our dedicated staff, who will be more than happy to assist you. We take your privacy seriously and strive to provide transparency and control over your personal information.
Where your data is sent and stored?
may vary depending on the nature of our services and the locations of our servers. Rest assured, we have implemented robust security measures to protect your data during transmission and storage. We only share your information with trusted third-party service providers who adhere to strict confidentiality agreements. Your data will never be sold or shared with any unauthorised parties. We are committed to maintaining the highest standards of data protection and will promptly notify you in the unlikely event of a data breach. Your trust and satisfaction are of utmost importance to us, and we will continue to prioritise the safeguarding of your personal information.
The importance of privacy policies for hotels
II. Collection of Personal Information includes, but is not limited to, gathering names, contact information, payment details, and preferences.
Names, addresses, phone numbers, email addresses, and payment information are just a few examples of the types of personal information that Sandralia Hotel collects. We understand the sensitivity of collecting credit card information and passport details, especially for foreign visitors, and therefore have implemented robust security measures to protect this data from unauthorised access or misuse. Our dedicated data protection team regularly reviews and updates our security protocols to stay ahead of evolving threats. We prioritise the privacy and trust of our guests and strive to maintain the highest standards of data protection throughout their stay.
Description of how the hotel collects personal information
(e.g., booking process, registration forms) During the booking process, we collect personal information, such as credit card details and passport information, to ensure a smooth check-in experience for our guests. This information is securely stored in our database and is only accessible to authorised personnel. Additionally, our registration forms require guests to provide necessary details for identification purposes, allowing us to maintain a safe and secure environment for all visitors. Rest assured, we handle all personal information with the utmost care and in compliance with relevant data protection laws.
Statement on the purpose of collecting personal information (e.g., providing services, improving customer experience) The purpose of collecting personal information is to provide services and ensure a seamless and personalised experience for our guests. By gathering necessary details such as names, contact information, and preferences, we are able to tailor our services to meet individual needs and preferences. This enables us to enhance the overall customer experience and exceed expectations. We value the privacy of our guests and are committed to using their personal information solely for the purposes specified and in accordance with applicable laws.
III. Use and Disclosure of Personal Information We will not share or sell personal information to third parties without explicit consent.
Explanation of circumstances under which personal information may be disclosed (e.g., legal obligations, third-party service providers) In certain circumstances, we may be legally obligated to disclose personal information, such as when required by a court order or government agency. However, we ensure that any disclosure is done in compliance with applicable laws and regulations. Additionally, we may engage third-party service providers to assist us in delivering our services to guests. Although they may have access to personal information, these providers must strictly abide by contractual agreements to protect the privacy and security of the data.
Statement on the hotel’s commitment to not selling or sharing personal information for marketing purposes Furthermore, we want to assure our valued guests that we do not sell or share personal information for marketing purposes. We understand the importance of privacy and strive to protect your data. Rest assured, your personal information will only be used to enhance your experience with us and will never be shared without your explicit consent. Your trust is our top priority, and we are dedicated to upholding the highest standards of privacy and security.
IV. Data Security Measures
Overview of the security measures implemented by Sandralia Hotel to protect personal information (e.g., encryption, firewalls) Sandralia Hotel has implemented a comprehensive set of data security measures to safeguard your personal information. This includes state-of-the-art encryption technology to protect your data from unauthorised access. Additionally, strong firewalls on our network shield it from outside threats that might compromise your information. We regularly update and monitor our security systems to ensure the highest level of protection for your data. Your privacy is of the utmost importance to us, and we take every precaution to maintain the confidentiality and integrity of your personal information.
Discussion on staff training and confidentiality agreements to safeguard guest data To further ensure the security of your data, we have implemented comprehensive staff training programmes that emphasise the importance of confidentiality and data protection. Our employees undergo regular training sessions to stay up-to-date on the latest security practises and protocols. In addition, all staff members are required to sign confidentiality agreements, which strictly prohibit the unauthorised disclosure or use of guest data. These measures reinforce our commitment to safeguarding your information and maintaining the highest level of privacy.
explanation of the Sandralia Hotel’s security measures and commitment to protecting guest data. By implementing these comprehensive staff training programmes and confidentiality agreements, Sandralia Hotel ensures that all employees understand the significance of maintaining data privacy. The regular training sessions help our staff stay informed about evolving security practises, enabling us to adapt and enhance our protocols accordingly. We prioritise the protection of guest data and are dedicated to upholding the highest level of privacy standards to provide a secure environment for our valued guests.